Refund Policy

Refund Policy

Last updated: 03/30/2026

This Refund Policy explains how Hand in Hand Humanity handles refund requests related to donations made through our website or fundraising platforms.

1. General Policy

Donations made to Hand in Hand Humanity are voluntary contributions intended to support humanitarian and charitable initiatives.

Because donated funds are often directed quickly toward active programs and humanitarian activities, donations are generally considered final and non-refundable.

2. Donation Errors

Refund requests may be considered in limited circumstances, such as:

• duplicate donations made in error
• incorrect donation amounts caused by a technical issue
• unauthorized transactions (subject to verification)

Refund requests should typically be submitted within 14 days of the donation date.

3. Refund Request Information

To help us review your request efficiently, please include the following information when contacting us:

• donor name
• donation date
• donation amount
• transaction confirmation number (if available)
• description of the issue

4. Refund Review

Each refund request is reviewed individually. Approval of refunds remains at the discretion of Hand in Hand Humanity and may depend on whether the donated funds have already been allocated or distributed.

5. Refund Processing

If a refund is approved, it will generally be issued through the original payment method used for the donation whenever possible.

Processing times may vary depending on the payment provider.

6. Contact

If you have questions regarding a donation or wish to request a refund, please contact:

Hand in Hand Humanity
Email: contact@handinhandhumanity.org